Wherever in the world you are dealing with a World Link for
Law member firm, we recognise that quality standards need to
be uniformly high and that they are all equipped to meet the
demands of a modern international legal practice.
With this in mind the criteria for new firms joining World Link
for Law is very strict. All firms are reviewed; must demonstrate
appropriate experience; provide references from existing clients
and must adhere to our Quality Code. In addition to this we also
operate a system of providing clients with quality of service
questionnaires at the conclusion of a matter and encourage these
to be returned to our Executive for evaluation. We act upon any
findings and make improvements, where necessary, to our overall
A full copy of our Quality Code is available upon request. The
main features of the Quality Code are that:
member undertakes strongly to respect the ethical rules which
are universally applicable to lawyers and legal firms everywhere,
including the international codes of ethics.
Each member shall scrupulously adhere to the qualities which
are of the essence of the legal profession: courtesy, candour,
dignity, diligence, independence, integrity, honour, loyalty
member undertakes to communicate clearly and promptly with
other members and our Administration. There are specific
rules to cover clarity of communications.
relation to referrals of work to another member (or members),
members are obliged to:
- Work together in a co-operative process for the benefit
of the client. The referring firm must provide a detailed explanation
of the client's objectives to the firm who will be handling
- Confirm in writing that the member receiving the work has
the necessary skill and adequate staff to handle the work.
- Confirm that there is no conflict of interest.
- Respond promptly and in any case not more than 2 working
days from the initial request.
- Provide an engagement letter to the client explaining how
the fees and expenses will be determined, calculated and billed.
- To identify the specific personnel who will be responsible
for handling the matter.
- To identify clear lines of communication and who will report
to the client and when.
- To provide regular progress reports to the client.
- The member firm who will be responsible for handling the
work must confirm the methods, procedures and strategies that
will be undertaken to achieve the client's objectives.
- To notify those involved of any relevant information during
the progress of the matter.
All members must adhere to the utmost standards of client confidentiality
and comply with various professional indemnity obligations
required by both their relevant professional body and the
principles of ethical commercial practice as necessary.